Frequently Asked Questions
Everything you need to know about Al Syed Jewellers
Are your jewelry pieces made of authentic precious metals?
Yes, Al Syed Jewellers specializes in authentic 22K and 24K gold, as well as premium sterling silver. Each purchase comes with a certificate of authenticity to guarantee metal purity and stone quality.
How long does shipping take for online orders?
Domestic orders typically arrive within 3-5 business days. For custom-made or bespoke bridal sets, please allow 2-3 weeks for craftsmanship and delivery.
Do you offer a warranty on your jewelry?
We provide a one-year limited warranty on all our jewelry items covering manufacturing defects. We also offer complimentary professional cleaning and inspection services for the lifetime of the product.
Can I request a custom jewelry design?
Absolutely. We pride ourselves on our bespoke design service. You can consult with our master artisans to create a unique piece tailored to your specific vision and budget.
What is your return and exchange policy?
We offer a 7-day exchange policy for unworn items in their original packaging. Please note that custom-engraved pieces and bespoke designs are final sale and cannot be returned.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. For high-value purchases, we also offer secure installment plans through our financing partners.